FAQs

FAQs2021-12-14T21:28:33+04:00
Flowers’ Square: What do we do?2021-11-25T07:00:25+04:00

Flowers’ Square is an online and physical store with over 12 years of experience and presence in the UAE market. We aim to pursue the mission of a trusted florist where all our clients can “Voice Through Flowers…” with us.

Flowers’ Square has been committed to designing and supplying floral art to emulate customers’ satisfaction and fulfillment. Constantly beating on our craft, we are devoted to providing services that exceed client expectations across all regions in the UAE, hence obtaining the status of highly trusted florist in the country.

What about FS Online Store and Branches?2021-11-25T07:24:06+04:00

Ordering online with us has never been easier. In just a couple of clicks, you can have your exceptional flower arrangement at your doorstep or in the homes of your loved ones. Moreover, you are more than welcome to visit our multiple floral boutiques across the country. For location details and contacts, head to Contact Us page.

Can I pay using debit/credit card? And do I have an option of cash payment on delivery?2021-11-25T07:26:25+04:00

Yes, as a valued customer, you have multiple payment options. You can opt-in for debit/credit card payment, cash on delivery, or through Tabby (Installments).

Can I pay for wedding events and other parties in installments?2021-11-25T07:26:55+04:00

As a revolutionary step, you will be able to pay for your significant events organized by us, such as weddings, through installments. This will reassure financial convenience for everybody.

Can I place an order without creating an account?2021-11-25T07:27:19+04:00

Yes. You can place your order which is an easier way for newcomers to experience our online service. To order without an account, continue with your ordering journey, and enter your details at the checkout page. Your information details will be tagged with the order you have just placed. This service aims to give a chance to all newcomers to test our service and experience its simplicity, efficiency, and reliability. Once familiar with our service, you can create an account to access all the added value features and benefit from a personalized ordering experience.

If I place an order, how long does it take to receive the order?2021-11-25T07:28:08+04:00

We can deliver within a few hours (choose your delivery time slot at the checkout page). Additionally, gift items such as customized purses (MP Wood Purses) and flower canvases (FS Canvas) have varying delivery times. Unless you as a client agree on this term on the product selection page, you will not be able to proceed with your product selection.

Can I have multiple addresses into my account?2021-11-25T07:39:00+04:00

You can save one billing address and one shipping address at the same time by going to my account>addresses.

Can I do one order for a different date?2021-11-25T07:39:32+04:00

Yes, you may choose your delivery date anytime in the future.

What is FS Specials?2021-11-25T07:40:06+04:00

FS Specials is a category for FS flower arrangements that are deemed to have a unique historic client impact and are carefully selected by our professional florists. Choosing an item from this category reassures you to gift exceptional zinc to your intended.

Can I add additional items at the checkout?2021-11-25T07:40:29+04:00

For your convenience, you can add balloons, cakes, and other available items to compliment your main order. You can also do this right at the checkout page.

Can I order only balloons, cakes, and other available gifts without the flowers?2021-11-25T07:40:57+04:00

Yes, you can.

I forgot to add an item to my order, what do I do?2021-11-25T07:41:23+04:00

Kindly contact us if you need to add, remove or change items from your order.

How long does the online payment refund process take?2021-11-25T07:41:46+04:00

The duration of the refund process varies depending on the payment method you used. The refund for MasterCard and Visa may take up to 6 days. To learn more about our refund policy, we invite you to read our Return Policy.

How can I contact Flowers’ Square?2021-11-25T07:42:11+04:00

You can contact us anytime through live chat or email or call our hotline number during our working hours at all days of the week. Working hours and hotline number available in Contact Us page.

Can I track my orders?2021-11-25T08:09:36+04:00

Unfortunately, we are not providing live tracking right now but you can check the current status of all your orders by going to My Account>Orders.

Title

Go to Top